Resolve User Questions Proactively and Reduce Support Costs
FAQ (Frequently Asked Questions) is an essential feature for resolving user questions proactively and reducing support inquiries. With KoeLoop, you can easily integrate FAQ functionality into your product.
Why FAQ Functionality is Important
While responding to user questions is important when providing a product, answering the same questions repeatedly is inefficient. Implementing FAQ functionality solves the following challenges:
- Reduce repetitive responses to the same questions
- Provide an environment where users can self-resolve issues
- Lower support costs
- Provide 24/7 information availability
KoeLoop solves these challenges and adds effective FAQ functionality to your product.
What You Can Do with KoeLoop's FAQ Feature
1. Simple FAQ Management
Easily create, edit, and delete FAQ items. Manage everything intuitively from the dedicated dashboard.
Key Features:
- Easy registration of question-answer pairs
- Multi-language support (Japanese and English)
- Organization by categories
- Adjustable display order
- Search functionality for quick access to needed information
2. Design That Blends with Your Product
The FAQ widget can be customized to match your product's design.
Customizable Elements:
- Colors, fonts, and sizes
- Display position
- Open/close animations
- Responsive design
3 Steps to Implementation
① Create FAQ Items
Create FAQ items from the KoeLoop dashboard. Enter questions and answers.
② Customize the Widget
Customize the design and display method in the widget settings screen. Find the optimal settings for your product while checking the live preview.
③ Embed in Your Product
Embed the widget code you obtained into your product. Follow the integration instructions displayed in the widget settings screen. Integration can be done with just 1 to 5 lines of code.
Supported Platforms:
- iOS (Swift, Flutter, React Native, etc.)
- Android (Kotlin, Flutter, React Native, etc.)
- Web (html/javascript)
- Desktop apps (Electron, etc.)
Best Practices
How to Create FAQ Items
- Clear and concise questions: Use expressions that are easy for users to search
- Specific answers: Include screenshots and step-by-step instructions
- Regular updates: Update FAQs as your product changes
Categorization
- Set categories from the user's perspective
- Keep the number of categories to around 5-7
- Place 3-10 FAQ items in each category
Search Optimization (SEO, LLMO)
- Include keywords users are likely to use in question text
- Consider synonyms and related terms
Integration with Feedback Feature
KoeLoop enables more effective user support by combining FAQ and feedback features.
- Collect questions that couldn't be resolved by FAQ as feedback
- Add repeatedly received feedback as new FAQ items
- Build more practical FAQs that reflect user voices
Summary
With KoeLoop's FAQ feature, you can achieve more efficient user support and improved user satisfaction. Start using KoeLoop today to provide an excellent self-service experience for your users!
Next Steps
- Embed Feedback Feature - Even more effective when combined with FAQ
- Create FAQ items in the KoeLoop dashboard
- Customize the widget and embed it in your product